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Privacy Policy

Last updated: May 6, 2026

Arrived Today Logistics Ltd ("Arrived Today", "we", "our", or "us") provides logistics, delivery, route management, tracking, proof-of-delivery, and related operational services. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, customer portals, operational platforms, and mobile applications, including the Arrived Today Android application.

1. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

  • Account and contact information: name, email address, phone number, company, role, login details, and account identifiers.
  • Delivery and logistics information: routes, stops, parcels, order references, delivery addresses, recipient information, delivery status, exception reports, timestamps, signatures, notes, and proof-of-delivery records.
  • Camera and photo information: our mobile application may request camera access to scan QR codes, scan parcel or vehicle labels, and capture proof-of-delivery or exception photos. Photos are used for delivery verification and operational records.
  • Location information: with permission, our mobile application may collect device location while the app is in use to support routing, geofence checks, delivery verification, and operational visibility.
  • Device and app information: device model, operating system, app version, device identifiers, push notification tokens, IP address, browser type, logs, diagnostics, and usage information.
  • Communications: messages, support requests, feedback, and other communications you send to us.

2. How We Use Information

We use information to operate, secure, and improve our services, including to:

  • Provide delivery, routing, tracking, scanning, and proof-of-delivery workflows.
  • Create, authenticate, and manage user accounts.
  • Assign, monitor, update, and verify delivery work.
  • Capture and store delivery evidence such as signatures, photos, timestamps, and location checks.
  • Send operational notifications, including app notifications, email, or SMS where applicable.
  • Provide customer support, troubleshoot issues, and respond to requests.
  • Maintain security, prevent misuse, investigate incidents, and enforce our terms.
  • Comply with legal, regulatory, accounting, and contractual obligations.
  • Analyze service performance and improve our products and operations.

3. Mobile App Permissions

The Arrived Today mobile application requests only the permissions needed to provide operational delivery features:

  • Camera: used to scan QR codes and parcel, vehicle, or route labels, and to capture proof-of-delivery or exception photos.
  • Location: used while the app is in use for routing, geofence checks, route progress, and delivery verification.
  • Photos or media: used when you choose to attach or select delivery-related images.
  • Notifications: used to send operational updates related to routes, tasks, and deliveries.

You can manage app permissions in your device settings. Some features may not work correctly if required permissions are disabled.

4. How We Share Information

We do not sell personal information. We may share information in the following situations:

  • Customers and logistics partners: to provide delivery services, route visibility, delivery confirmation, exception handling, and operational reporting.
  • Service providers: with vendors that help us provide hosting, authentication, database, storage, analytics, email, SMS, maps, push notifications, support, and security services.
  • Legal and safety reasons: if required by law or if necessary to protect rights, safety, security, property, or to investigate misuse.
  • Business transfers: if we are involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

5. Third-Party Services

We use third-party services to operate our platform. These may include hosting and database providers, authentication services, map and routing providers, payment or communications providers where applicable, and Firebase or Expo services for mobile push notifications. These providers process information only as needed to provide services to us and are subject to their own security and privacy commitments.

6. Data Retention

We retain information for as long as necessary to provide our services, maintain delivery and operational records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods may vary depending on the type of data and the customer, legal, or operational requirement involved.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and relationship with us, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also be able to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. International Processing

We may process and store information in the United Kingdom, the European Economic Area, the United States, or other locations where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

10. Children's Privacy

Our services are intended for business and operational use and are not directed to children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Your continued use of our services after an update means the revised policy applies to your use of the services.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

Arrived Today Logistics Ltd
123 High Holborn
London, WC1V 7BD
United Kingdom
Email: contact@arrived.today

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